Scope and acceptance
These terms govern your use of NovaGen3D at https://novagen3d.com, including its 3D creation, editing, animation, conversion, and asset storage services. "We," "us," and "our" refer to the operator identified at the end of this page. "You" includes an organization when you are authorized to act for it.
By creating an account or using the service after these terms take effect, you agree to them. If you act for an organization, you confirm that you have authority to bind it. If you do not agree, do not use the service.
Our Privacy Policy explains personal information processing. Our Refund & Cancellation Policy governs eligible purchases. A separately signed business agreement takes priority where it expressly changes these terms.
Eligibility and your account
You must be at least 18 and legally able to enter into a contract to create an account. Do not register for another person without authority or provide misleading account information.
Protect your sign-in account and access credentials. You are responsible for activity you authorize through your account. Notify us promptly if you suspect unauthorized access. Do not share access in a way that bypasses a plan's limits or another person's permissions.
Service and availability
NovaGen3D uses automated systems and external model services. A submitted task may be queued, fail, or take longer than an estimate. A submission confirmation does not mean that a result has been generated. Availability, supported formats, task limits, and features may vary by model and plan.
Features marked as previews, planned, or unavailable are not a promise of delivery. We may maintain, update, or discontinue features. If a change materially prevents delivery of a service you have already paid for, applicable remedies under our refund policy and mandatory law remain available.
Keep your own copies of inputs and downloaded outputs. Download links can expire, and asset storage is not a permanent backup service. We do not guarantee continuous availability or a particular completion time unless a separate written agreement says otherwise.
Your inputs and permission to process them
You retain your existing rights in prompts, images, models, textures, and other material you submit. You must have the rights and permissions needed to upload that material, send it to our service providers, and request the intended processing. This includes permissions concerning copyright, trademarks, confidentiality, personal information, and identifiable people.
You grant us a non-exclusive permission to host, copy, transmit, and transform your inputs, and to use the resulting files, only as needed to provide the service you request, store your assets, address support or security issues, and comply with law. We may authorize relevant service providers to perform that work for us.
This operational permission does not give us ownership of your inputs or permission to publish your work for advertising. Do not upload trade secrets, regulated personal information, or material you are not permitted to share with external providers.
Generated outputs and commercial use
As between you and NovaGen3D, we do not claim ownership of your generated outputs. To the extent we hold transferable rights in an output, we assign those rights to you, subject to these terms and any model-specific license conditions disclosed before your task is submitted. We cannot transfer rights owned by other people or by a model provider.
Personal or commercial use depends on the rights in your inputs, applicable law, and any disclosed license conditions. Payment alone does not clear third-party rights. Do not assume that an AI-generated output is unique, copyrightable, exclusive to you, or free of another person's rights.
Review outputs before publishing, selling, manufacturing, or using them in a project. We do not promise that a file is accurate, watertight, printable, correctly rigged, safe for physical use, or compatible with every application. You are responsible for checking suitability and obtaining any additional permissions.
Third-party processing and asset visibility
Requests may be processed by external AI, hosting, authentication, and storage services. For example, a text-to-3D request may first create a reference image through an image service before a 3D provider processes it. Necessary input data, request settings, and files are transmitted to those providers.
There is no general permission in these terms to make your inputs or outputs public or use them to train our own models. Any optional publication or training use requires a separate, clearly described choice. External providers may have their own retention and processing rules; we do not promise that all providers offer zero retention or exclude every use for model improvement.
An asset appearing only in your account does not necessarily mean that its underlying file URL is private. Some uploads and provider downloads use URLs that can be accessed by anyone who has the link. Do not use the service for files that require a contractual confidentiality or private-storage guarantee unless we have expressly agreed to one.
Acceptable use
Use the service lawfully and respect other people's rights. You must not:
- Upload or generate NSFW, sexually explicit, or sexually suggestive content, including pornographic or erotic material of any kind.
- Upload or generate child sexual exploitation material, non-consensual intimate content, or material intended to facilitate violence or serious harm.
- Create face-swap, deepfake, or other deceptive face-manipulation outputs that impersonate a real person without a lawful basis and required rights.
- Infringe intellectual property, invade privacy, or submit material in breach of a confidentiality obligation.
- Introduce malicious code, attack the service, access another user's files, or bypass authentication, billing, safety controls, or rate limits.
- Use unauthorized scraping, resell account access, create accounts to evade limits, or misrepresent automated outputs in a way that deceives or harms others.
- Use outputs as certified engineering, medical, or other safety-critical advice, or manufacture unsafe objects without appropriate independent assessment.
Fees, subscriptions, and credits
Paid-service provisions apply only when purchasing is available. Before you pay, the checkout must identify the price, currency, taxes where applicable, billing period, included credits, and any renewal or expiry conditions. A subscription renews only on the basis disclosed and accepted at checkout.
Credits are service-use allowances, not money, a deposit, or a transferable asset. The applicable plan or checkout specifies how many credits a task uses and whether credits expire or carry over. We do not guarantee that all operations or models cost the same number of credits.
You authorize the disclosed charges for purchases you make. Price or renewal changes apply prospectively, with any notice required by law and an opportunity to cancel before a changed recurring charge. We do not retroactively change the refund terms of an existing purchase.
Cancellation, unused purchases, billing errors, and failed tasks are addressed in our Refund & Cancellation Policy. Deleting an account does not by itself confirm that an external subscription has been cancelled.
Our intellectual property
NovaGen3D's name, interface, software, and original site materials belong to us or our licensors. These terms allow you to use the service; they do not transfer our trademarks or software to you. Third-party components and model services remain subject to their respective rights and licenses.
Suspension and termination
We may restrict access when reasonably necessary to address a breach of these terms, unlawful activity, security risks, payment fraud, or a legal requirement. Where practical and lawful, we will explain the reason and provide an opportunity to resolve the issue. Urgent safety or security situations may require immediate action.
You may stop using the service and request account deletion. Export any files you need first, and separately confirm cancellation of recurring billing. We may retain information that is needed for legal obligations, security, or unresolved disputes, as described in the Privacy Policy.
Termination does not remove rights or payment obligations that arose beforehand. Valid privacy requests, mandatory consumer remedies, and eligible refund claims remain available.
Disclaimers and liability
To the extent allowed by law, the service and automated outputs are provided as available, without a promise of uninterrupted operation, suitability for a particular purpose, or non-infringement. Nothing here removes a statutory guarantee that applies to you.
Where permitted by law, we are not liable for indirect or consequential losses, including lost profits or loss arising from reliance on unreviewed outputs. Our total liability for claims concerning the service is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.
These limitations do not apply to fraud, deliberate misconduct, death or personal injury caused by negligence where such liability cannot be limited, or any other liability that the law does not allow us to exclude. Your non-waivable consumer rights remain intact.
Disputes and consumer rights
Contact us with the facts and the remedy you seek so we can try to resolve a dispute. This does not prevent you from contacting a regulator, using a payment-provider dispute procedure, or pursuing a legal remedy.
Applicable law determines governing law and the competent courts. These terms do not impose mandatory arbitration or waive a right to bring a claim in a court available to you under mandatory consumer law. A separate signed business agreement may specify governing law and jurisdiction for that agreement.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Not enforcing a provision on one occasion does not waive it for the future.
Changes to these terms
We may revise these terms as the service or legal requirements change. We will update the date and provide notice of material changes where required. Changes apply prospectively; they do not remove remedies for purchases or events that occurred under an earlier version. If a change requires fresh consent, we will ask for it.
Contact
NovaGen3D is the public name of the service at https://novagen3d.com.
For account, privacy, billing, or policy questions, email support@novagen3d.com. The on-site contact form is a preview and does not deliver messages; use this mailbox instead.